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FAQ for tradesman

1. Tradesmen questions


1.1 Why join RedFish.co.za?

1.1.1 Build your reputation and gain credibility and consumer confidence
Whether you work alone or are a larger company, your success is firmly linked to your reputation. The customer rating and review system should give you credibility and show customer confidence in your work which are probably the greatest tools to winning work.

1.1.2 A saving on money and time
Use RedFish.co.za to advertise your services and get in touch with customers directly before you even go to the site to quote.

1.1.3 Your own free profile page on the website
All members receive a profile page on the RedFish.co.za web site. With the facility to upload pictures of your work, your company logo, team photographs, what type of work you do and where.

1.2 What does it cost to join RedFish.co.za?
It is entirely free to join RedFish.co.za and create a profile for your company - so come on and join us!

1.3 What membership models does RedFish.co.za offer?
We are currently offering a BASIC membership and a PREMIUM membership. For our PREMIUM members we also offer a number of additional add-ons. Please follow this link for more detail on our pricing and membership models Changes of our BASIC and PREMIUM rates will be announced with a 14 days notice.

1.4 Do I have to take jobs that I responded to?
Submitting a bid or quote on a job request means that you are offering to do the work at an approximate cost. Your response is based on the job description. If the job description differs in reality, this may be a reason to revise your price. This will need to be agreed with the customer.

1.5 Can I change my trade or discipline?
During the subscription period, it is not possible to change the disciplines that you initially indicated. When your subscription is renewed, you will get the opportunity to choose different disciplines for the new subscription period.

1.6 How do I increase my Unverified or Bronze or Silver rank to Gold?
More detail see what information you will need to supply to RedFish.co.za in order to increase your ranking to Bronze, Silver or Gold status. If you have any questions please contact us via phone or via the website at www.redfish.co.za/contact.

2. Rating and Review


2.1 What is a rating and review and how do these come about?
When a tradesman engages in work for a customer, the customer has the right to express an opinion / feedback /comment on the services performed. This is referred to as “a review.” A review consists of a short comment and is provided along with a rating. A rating is a score out of 10 provided by the customer about various aspects of the tradesman’s work. The review and rating together provide very valuable information for future customers and act as a good indicator of the reputation of tradesmen on RedFish.co.za. Good references act as great marketing tools for tradesmen.

2.2 What rules apply with respect to giving a review and a rating?
A review must meet various conditions, which are listed in our Terms and Conditions. Article 4.

Failure to comply with one or more of the rules may result in RedFish.co.za invoking its (general) conditions. If you notice abuse, please report it via www.redfish.co.za/contact.

2.3 Can I provide a review and rating anonymously?
The customer determines if he / she wants his / her name and address to be visible when writing the review. The title and description of the contract will be visible at all times on the site.

2.4 Can reviews be removed?
RedFish.co.za is entitled [but not obliged] at all times to remove a review from the Website. In the following cases RedFish.co.za may consider to remove a review:
2.4.1. In terms of a court order.
2.4.2. If the reference contains libellous, defamatory, vulgar, obscene or racist language and / or personal data or links to other websites / pages or scripts.
2.4.3. If, in the sole discretion of RedFish.co.za, there is an abuse of the Website and services.

If you believe that any of these cases relates to a particular reference, you can contact us via www.redfish.co.za/contact. RedFish.co.za will then investigate and take action if necessary.

2.5 What happens with a dispute over a customer review?
Written reviews and ratings remain a permanent part of the profile of the tradesman. It is therefore important that you think carefully about what you write in your review. Prevention is better than cure. The tradesman must be given the opportunity to respond. If there is a dispute between the tradesman and customer before the work is completed, the review posted will be limited to "Customer involved in pending dispute with tradesman." Only once the dispute is resolved may the customer elaborate. If a tradesman does not agree with the given review and rating, he may submit a request for removal in exceptional cases. RedFish.co.za will then take this request into consideration and treat it in accordance with the conditions laid down.

3. General questions


3.1 I can't login. What now?
If you have problems logging in please check the following:
1. Try changing your password via forgot password
2. Make sure your caps lock is off, the password is case sensitive.
3. If you are still unable to login please contact customer service via contact.

3.2 What should I do when involved in a claim or dispute?
Always discuss the dispute and try to reach to agreeable solution together. In an extreme case, you can involve a mediator / or begin legal proceedings. RedFish.co.za is solely a platform where the customer and tradesman come together and can never be a party to or involved in a dispute. RedFish.co.za has nothing to do with the obligations of the customer and the tradesman in respect of the independent agreement between them.

3.3 What is a Verified Tradesman?
A Verified Tradesman is a registered member of RedFish.co.za who has agreed to provide RedFish.co.za with information about himself as tradesman, or company. There are 3 levels of verified status – bronze, silver and gold with gold being the highest status.

3.4 What do the verified status levels mean?
Bronze verification status indicates that RedFish.co.za has the Company registration documents or personal ID, and the proof of address private / business on a recent bill.

Silver verification status indicates that RedFish.co.za has the company documents as per Bronze and in addition 5 or more references from work completed in the last 3 months. RedFish will contact at least 3 of these customers to verify the references.

Gold verification indicates that RedFish.co.za has the company documents as per Bronze and 5 or more references from work completed in the last 3 months as per Silver and in addition an average customer rating of 8+ on the RedFish.co.za website.

3.5 Why are tradesmen responses to customers not visible to everyone?
Offers from tradesmen are visible only to the customer who has placed the job request. In this way, each tradesman who responds, acts independently, having considered his offer and price himself. As a result of this, it is more likely that the tradesman will be able to fulfil his offer. Each tradesman puts together a realistic quote and the customer receives a clearly thought out price rather than a desirable price. It is likely that the customer will settle on an arrangement with a balance between the best value and quality. The chosen bids or quotes are made visible to all tradesmen and customers at the time the contract is concluded.

3.6 RedFish.co.za Info
RedFish Group pty/ltd
Address: 31 South Arm road V&A Waterfront Cape Town 8001 South Africa
Contact: www.redfish.co.za/contact
Company Registration number: 2013/070188/07
Bank details: FNB business account - Redfish Group – 62409896737 - 204009